We are always striving to improve our service and will do all we can to resolve any complaint as quickly and fairly as possible.
If you would like to feedback to us, the below information will take you through the process.
Racecourse Complaints Procedure
Step 1
Please speak to any member of our team on the racecourse. They may seek further guidance from their Team Leader who will aim to resolve the process or escalate as appropriate on the day.
Step 2
If you are not satisfied with the resolution of the complaint, please contact britbet customer services.
Via email at:
support@britbet.com
Via letter at:
Britbet Customer Services
4th Floor
Alaska House
Atalantic Park
Dunnings Bridge Road
Bootle
Liverpool
L30 4AB
Please provide full details of the complaint to help us resolve the matter as quickly as possible.
For example; date, racecourse, location on the track, bet type, horses selected, etc.
Step 3
Where appropriate britbet will contact Tote if required to deal with any complaint.
Any complaint will then follow the internal britbet complaints policy (available on request) with the intention of responding to the customer within 30 days of receipt of the complaint.
If the matter is still not resolved at this stage, you may then submit the dispute to the Independent Betting Adjudication Service (IBAS).
We will advise you if the complaint should be made against britbet or Tote, which will depend on the circumstances in each case. Forms can be found on the IBAS website.
Independent Betting Adjudication Service (IBAS) contact details:
Web:
www.ibas-uk.com
Telephone:
020 7347 5883
Letter:
Independent Betting Adjudication Service (IBAS)
PO Box 62639
London
EC3P 3AS