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FAQs / Customer service

Winning tickets should be claimed on the day or at a future meeting from any Totepool window at one of our 55 racecourses.

Alternatively If you wish to claim winnings via post, please send the original ticket along with your full contact and payment details to:

Aintree Racecourse
Ground Floor Princess Royal Stand
Ormskirk Road
L9 5AS

All payments will be made via BACS transfer.

Speak to our on-course team if you wish to raise something on the day, or email our customer services team at

Please follow the link to check race results and dividends once you have left the racecourse click here.

To find results, select the date you attended the racecourse on the top right-hand side of the page then please select the “Results” tab, this will give you a list of courses.

Select the race times were the results will be displayed in the middle of the page.

All profits from britbet, minus operating costs, will be returned to the racecourse where the bets were placed.